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Artist Onboarding and Processes

Dress Code

All team members must dress presentably. Casual attire is fine, but no sweats, t-shirts, or loungewear. It’s important that clients perceive the team as professionals, which will encourage them to treat the team with the same level of respect.

Appointment Workflow

1. Arrival Check-In (Text Notification)
•    Upon arrival, team members must send a text to confirm they are on-site, ensuring accountability and transparency.
2. Completion of Service & Photo Documentation
•    After each service (hair or makeup), team members should take clear photos of their work
•    Priority: Uploading these photos immediately is essential to help address any liability issues that may arise from client complaints. This visual record serves as crucial evidence and helps maintain trust and transparency.
3. Backup Photos for Problematic Situations
•    If a client has any specific concerns during the service (e.g., uneven makeup, or hair that isn’t sitting correctly), the team member should take additional photos of the problem area. This provides extra visual documentation to help resolve potential disputes.
4. Departure Check-Out (Text Notification)
•    Once the job is complete, the team member should send another text confirming they are leaving the site. This helps you keep track of schedules and job duration.
5. Post-Job Survey
•    After leaving the site, team members should complete a brief survey about how the job went. After this survey is completed, payment will be processed. The survey will  cover:
o    The client’s satisfaction and overall mood.
o    Any challenges encountered during the service.
o    Any potential future needs or concerns from the client.
o    Suggestions for improvement or adjustments for future jobs.
o    Uploading of service photos

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